Roles and Responsibilities of an IT Consultant

As company employees, we all have significant responsibilities and specific functions to perform to make the organisation work in the best of our abilities. And in every organisational structure, every employee must interact respectfully with their co-workers to refrain from miscommunications and unnecessary conflicts in the workforce.

In the field of information technology, IT consultants play an essential role in helping develop, use and integrate systems of information. An IT consultant seeks solution to technical problems and provides training to users in maximising the value of technology in their business to reach their objectives.

What is an IT consultant

An information technology consultant is also known as an IT consultant contracted to work with industrial and commercial clients for planning, designing and installations of information technology systems.

Because your client approaches your company seeking advice about their business, optimise their performance through technology and solve other IT problems. You must have an encompassing grasp in analytical skills, understanding potential issues and develop solutions. 

IT Consultant: Qualifications

An IT consultant’s role often includes complex tasks or operation related to the infrastructure of information technology. Thus makes sense to seek counsels from an expert who can help you grow and manage your business. These are the essential qualifications of an IT consultant you need in your business.

  • Analytical and creative. IT consultant has to scrutinise an extensive amount of information. And out of the information gathered, you must find the best and creative solutions for your client’s problem.
  • High-minded. IT Consultants are putting the best interest of the client ahead of their own.
  • Proficient. A consultant must have a strong and robust experience to face the challenges or opportunities your company will face ahead.
  • Ability to solve problems. A consultant must be able to resolve issues and figure out why they are broken to determine a proper course of action to fix them.
  • Excellent communication skills. Every IT consultant must be articulate in conveying the information to the client and its colleagues clearly. 

Duties and Responsibilities 

Primarily, as an IT consultant, you must be capable of reaching high standards in this sphere because you will not only engage in building rapport with your client but as well as to your technical team. Your technical team is essential in helping and aiding assistance in developing a prototype or software to respond to a specific need. 

Listed below are the duties and responsibilities expected from an IT consultant, but not limited to:

  • Understanding and recognising the client’s requirements and business objective
  • Helping develop a plan of action, e.g. time scale and resources required
  • Providing strategic advice to your client on how to utilise technology in achieving their goals
  • Managing IT initiatives and collaborating with the in-house technical staff
  • Assisting when  technical issues occur
  • Suggesting improvements and revision of the existing systems
  • Training users with the new and existing IT systems
  • Ensuring the right architecture and functionality of the IT system designs and networks
  • Repairing computer problems and removing viruses


One of the most exceptional advantage when you hire IT experts is that they are responsible for technological implementation, consistency and solutions. Choosing the right IT consultant is essential for the completion of your projects, handling and managing the entire organisation related to information technology. 

Businesses will benefit from an IT consultant because it can make your job quicker, efficient and less intensive in handling technical tasks. Technology On Tap will provide you with professional and reliable IT solutions.

Technology On Tap can provide you with a range of IT solutions in enhancing your digital presence. Call us today at (02) 9517 1726, and we will help you bring the best out of your business into the global platform.

Skills Necessary in IT Management

As the world changes and advances into the modern era, the realm of enterprise will innovate and adapt to that change as well. As the markets are adapting and changing into the age of information technology, the heads of enterprises become more meticulous and careful. This means that in employing a potentially suitable individual, technically, one must be capable of handling the business on their behalf. 

Usually, when you work in the tech industry, people will assume that you lack social skills. This means that if you lack social skills, you lose an integral part of functioning in society effectively. And this will turn into a stumbling block if you aspire to progress into a management role. So, you will need to finely tune your skill set and keep these necessary IT management skills in mind. 

Technical and Soft IT Management Skills

Apart from your strong technical skills, soft skills known as interpersonal skills are essential when you work as a manager in the information technology sector. As an IT professional, you need to be able to interact successfully with others because this will help you manage projects and team in your network with ease.

  • Critical thinking. Logic and reasoning help you identify strengths and weaknesses within your scope of management.
  • Active listener. A leader should give full attention to what other people are saying and take time in understanding the points being made while asking appropriate questions all at once.
  • Judgment and Decision Making. As a manager handling a group of people with different characteristics; you have to examine the relative costs and benefits, potential actions and outcome in choosing the most appropriate measure carefully.
  • Writing. Writing is an effective way of communication, aside from speaking to your colleague. This suggests that through writing, you will be able to address the needs and convey your message as clear as possible.
  • Complex Problem-Solving. One of the most vital skills in management is that your capacity of identifying complex problems and your capability to resolve them. Moreover, the ability to develop, evaluate and implement solutions.
  • System Analysis. As the head of a team, you must be capable of determining how the system should work, operate and how the outcome will affect the environment.
  • Systems Evaluation. A team leader must have an encompassing ability in identifying indicators of system performance, measures and how to improve or correct the performance related to the goals of the system.
  • Troubleshooting. You must be capable of determining what causes the errors and how to evaluate and resolve them. 
  • Technology design. You must be able to generate or adapt technology and equipment to accommodate the users’ needs. 

Computer-Based & Technical Knowledge For IT Management 

  • Computer and Electronics. As a manager, you must be capable of handling applications and programmings, electronic equipment, circuit boards, computer hardware and software.
  • Engineering and Technology. As a technical team manager, you must be knowledgeable on the application of engineering technology including the application of principles, techniques, procedures and equipment.
  • Telecommunication. Team managers must be knowledgeable on transmission, broadcasting, control and operation of telecommunication systems.
  • Design. A team manager must be capable and responsible for the following technical skills, e.g. design techniques, principles and tools which are involved in producing precise technical plans, blueprints and models.
  • Clerical and Administrative. As a manager, you’re responsible for performing clerical and administrative duties; including word processing, managing files and records, transcription and other office terms and procedures are expected from IT managers.


An effective leader handling a competent technical team must be capable of mastering all forms of communication including written, verbal and listening skills. You’re a team manager, the line between the frontline staff, senior management and most importantly the company’s client. This means that you will not only handle the technical side of the business but as well as dealing with different people.

And when it comes to information technology management, you must be proactive that knows how to prioritise and stick to the timelines to avoid unnecessary mistakes. In this industry, several moving parts require extensive preparation. This means that apart from your technical management skills, you are prepared psychologically. 

Technology On Tap can provide you with extensive IT management services. We utilise the latest and high-quality technology to accommodate your needs. We are here to give you effective IT support services for your global presence.

Call Technology On Tap today at (02) 9517 1726 for convenience, secure and reliable IT management services.

Why You Need IT Automation Systems For Your Office

When you’re at a set of traffic lights or under the street lights, there aren’t any traffic lights or street light operators that decide when to turn on the lights at night and change the red light to green. It’s done by an IT automation system which is all around us.

Almost every small and large industries’ utilises automation system. In fact, most IT organisations use multiple automation technologies to make operational and repetitive tasks less of a burden and make every work simple and easier. 

System automation is the use of control system processes which reduces the need for human intervention. Most modern processes use control systems such as computers or robots to monitor and handle machines. Utilising IT automation system in your workplace provides plenty of advantages such as:

  • Productivity
  • Quality
  • Safety
  • Flexibility
  • Profitability

Reasons to Invest in the IT Automation System?

When it comes to efficiency in the workplace, it is best to consider other options that promote productivity and better management of your organisation. With the help of automated system software, it makes monotonous work less tedious and makes your company more competitive.

Although some tasks need human intervention, automated tools make your work efficient which gives you more time to focus on other tasks and strategic direction. On top of that, humans make mistakes when they reach their limit.

Benefits of IT Automation Systems

  • Lessen or eliminate manipulation of paper documents
  • Utilises your employees’ time better
  • Improves customer service
  • Reduced labour costs 
  • Allow or promotes new business opportunities
  • Cost-effective and productive even while sleeping
  • Easily manage decentralized teams in different time zones

As the demand increases within an ever-changing and dynamic world, you don’t want to miss an opportunity what advanced technology has to offer. In order to survive and pursue the strategic needs of your business while reducing cost and increasing efficiency, and IT automation system is your solution.

The automation system is a highly strategic method often overlooked in seeking ways to get an edge in an innovative world. It will not only simplify your company’s operation, but it will also speed up your company’s services and compliance with your customers’ demands.

Automation system software goes beyond the traditional and conventional data management in advancing your company’s software systems and programs by integrating all your processes.

IT Automation System Solution

Typically, humans dislike repetitive tasks. However, computer systems perform them without complaint. Automation provides support assets in areas human resources can’t intervene. Fortunately, automated systems can make it work day and night conveniently.

Automation is not a trend, it’s a technique that gained popularity and its potential is infinite. There are plenty of ways to automate your business’ processes. In fact, there’s no shortage of tools which you can utilise for your company’s programmed tasks.

The automated system software is designed to perform programmed tasks. Instead of operational and repetitive tasks, IT automation system makes it less tedious. In creating a monotonous task simple, it will not only make yourself comfortable, but you will also make your employees and the rest of the organisation happy and productive.

Call us today at (02) 9517 1726 and discuss with us what is the best IT Automation Services your company needs. Technology on Tap provides a full level of IT management services from small to large businesses.

Technology On Tap will provide you with the best IT management solutions so you can stay ahead of the competition. 

What is Automation Testing?

One of the most important phases in the development process is testing. It will not only denote bugs and ironed out making for the product, software or hardware to function as expected or as close to the targeted result as possible. 

Most of the people in the software industry know the clear definition between manual testing and automated testing. Although there is no better or worse between these methods since they have their own advantages and disadvantages.

Automation Testing

Automation testing is a software testing method that is automated which examines or compares the actual outcome with the expected outcome. Generally, it’s achieved through writing test scripts or with the use of automation testing tool. It runs a set of tests repetitively without having to execute them manually. 

Automated testing is suitable for large projects which require repetitive testing or projects that have already been through an initial manual testing process.

Manual Testing

While on the other hand, manual testing is a repetitive and time-consuming process which involves checking log files, external service and the database for errors. It requires physical resources to ensure the software code does everything it’s supposed to do.

Manual testing can run in various periods during development but this is mostly performed by developers or hardware engineers themselves to quickly test whether the changes they have made did produce a desirable effect. 

One of the most conclusive differences of manual testing from automation testing is that it allows human knowledge to draw insights from a test that’s often overlooked by an automated testing program. However, most of the tasks with manual testing are demanding even though they seem easy enough to do and this is where automated testing comes in.

While extensive overall testing will follow through after a group of minor or major changes to the product has concluded.

Why is Automation Testing Important?

In developing and improving the effectiveness of the testing process, developers opt for automated testing after the initial launching of the software. And in order to ensure the newly released software’s functions, it’s better to compare it with the old functionalities accordingly. 

It’s difficult to test all the functions of the software manually without automation tool and do some bug fixes at the same time or every time you compare it with the new addition of functionalities. With an automation tool, it is more effective in terms of cost, time, resources, etc.

Key Advantages of Automated Testing

  • Saves time and money by creating testing more efficient
  • Better testing accuracy rather than a test directed by humans
  • Helps developers by finding bugs and errors quickly and efficiently
  • Support various applications
  • Increase testing coverage with its various testing tools

Different Levels of Automation Testing

Automation test pyramid strategy calls for automating test at three different levels. The test pyramid is a tool to fix the problem of over-reliance on running UI tests. 

  • Upper levels are more expensive to write, maintain and slower to run
  • Lower levels are cheaper to write, maintain and quicker to run

Automation testing is one of the most efficient ways to fulfil most of the testing goals with effective resources and time. With the increasing pace of technology more than ever, it becomes challenging for most companies in managing their web applications’ quality due to the following factors:

  • A limited time window in agile development
  • Testing often misses out the attention it deserves
  • Cost factors

Lack of poor testing often leads to a poor and bad quality product, delayed delivery, unsatisfied custom services and eventually increases in costs. The reason behind such issues are due to an unplanned test management strategy, delay in development and underestimated the effort of creating a test case.


Automation testing offers a plethora of benefits as the industry is immensely progressing around automation. However, keep in mind that manual testing comes in handy for better automation testing. Since there is still a chance that it might fail to deliver your project on time. The possibilities are endless, yet the most critical and common factor is choosing the wrong automation tool.

Technology On Tap is a certified specialist and installer in the following technology automation services and solutions. Make sure to choose only the most reliable market to purchase your automation tool.

Technology On Tap can provide you with the best IT automation solutions. Our certified technicians can accommodate you with residential or office IT management services

Contact us today at (02) 9517 1726 for a free quote and find out how can we help you with integrating your home and workplace into your life.